We want you to love everything you purchase from HCH Merchandise and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused, with tags, and postmarked within 30 days and we’ll issue you a refund for the product. All discounted items are final sale and not eligible for a return or exchange.
Returns are easy and shipping costs ($4.99 per order) will be deducted from your reimbursement once the return is processed by HCH Merchandise. You know the drill: simply place the item in its original packaging with the original packing slip, seal it up with tape, slap on our pre-paid return label, and drop off the package at your local FedEx office. For those of you that love lists:
- Prep your return order by including the packing slip and note the reason for return. If you don't have the packing slip, please include your name, email address and order number.
- Seal your package with tape and affix the pre-paid return label provided. If you do not have your pre-paid label, simply email us at HCHmerchandise@gmail.com and we will provide you a new one.
- Once your return is received and checked you’ll get an email notification that we’ve issued your refund. Depending on your payment method the refund will be completed in 5-7 business days to the original payment method (Credit Card or PayPal).
To exchange an item for something else, we recommend returning your original order and placing a new order so you can receive your new items in a timely manner. Please note the cost to ship back the original item is the responsibility of the customer. See the above return policy for additional information.